Frequently Asked Questions

Capital One Hall Box Office | Location and Hours
Location: 7750 Capital One Tower Rd, Tysons, VA 22102
Phone: 703-343-7651 (Tuesday - Friday 10 AM - 2 PM)
Email: BoxOffice@CapitalOneHall.com 

Hours of Operation: The Capital One Hall Box Office will open 3 hours prior to doors for Main Theater performances and 1 hour prior to doors for The Vault performances. Additionally, the Capital One Hall Box Office is open Tuesdays - Fridays from 10 a.m. - 2 p.m. 

Additional Information regarding tickets purchased at Capital One Hall: 

• All ticket sales are final. Performances, schedules, programs and artists are subject to change at any time. 
• No refunds.  Unless a performance is cancelled in its entirety, with no rescheduled date, no refunds will be provided.  
• All persons, regardless of age, must have a ticket to enter Capital One Hall. 
• Lost Tickets: Lost tickets may be reprinted in person at the Box Office the night of the show, prior to attending the show. In order to recieve reprinted tickets the orginial ticket buyer must provide their valid Photo ID at the Box Office to confirm their identity as the original purchaser.
• Service Charges and Fees: Box Office, online and phone purchases are subject to a per ticket and per order fee.

By utilizing a Capital One Hall ticket, guests agree to:

• The capture and use of their likeness incidental to any live or recorded or social media tranmission of the performance 
• Assume all risks incidental to the event to which this ticket admits you and waive any rights against Ticketmaster.com, Capital One Hall, its agents, management and employees, and performers, which you may have arising out of any accident, personal injury or loss or damage to property

Group Ticket Sales

• We are happy to sell your group of 10 or more tickets to shows that are approved for group ticket sales. Please send an email to info@capitalonehall.com with subject line: Group Ticket Sale and we will be happy to assist you. 

Address: 7750 Capital One Tower Road, Tysons, Virginia 22102

Capital One Hall, located in Tysons, Virginia, is easily accessible by car directly off I-495 (Capital Beltway) and just steps away from the Silver Line's McLean Metro Station.

Get Directions

General Parking for all Capital One Hall events is now located in the Visitor and Associate Parking Garage (1680 Capital One Drive South, Tysons, VA 22102).  This parking facility is located to the left of Capital One Center's C2 Building.  C2 is a short and walkable distance to the front doors and box office of Capital One Hall. Please be advised the walk is outside and not under any covering - be prepared for the weather. 

General Parking Cost - Unless otherwise indicated, all general event parking is $15.00. For a seamless parking experience, it is suggested that general parking be purchased in advance. Parking passes are available on Ticketmaster as an "Add-On" when buying performance tickets. 

To purchase your show-specific parking pass visit Ticketmaster here.

General Parking Garage Day of Show Access - The Visitor and Associate Parking Garage (1680 Capital One Drive South, Tysons, VA 22102) is available 1.5 hours before door time.    

Parking is available to patrons on a first-come, first-served basis. It is possible for the parking garage to become full on busy performance days. Parking will open two hours prior to show time.

Private Event Parking  - 

Parking for private events at Capital One Hall varies by event.  Please refer to the event organizer directly for specific instructions that pertain to your event. 

Premium Parking for all Capital One Hall Events is located in the Hotel/Event Garage (1625 Capital One Drive North, Tysons, VA 22102).  This parking facility is attached to Capital One Hall and offers exclusive entry access directly from the Hotel/Event Garage. 

Premium Parking Cost - Premium Parking is available for a limited amount of vehicles per show and is $40.00. Premium parking passes are available on Ticketmaster as an "Add-On" when buying performance tickets.

Premium Parking Garage Day of Show Access - Hotel/Event Garage (1625 Capital One Drive North, Tysons, VA 22102) is available 1.5 hours before door time.

If you purchased Premium Parking please follow the steps below to redeem your space on site the night of the show.   

Step 1: Upon arriving at the garage gate, please present your Premium Parking ticket via the Ticketmaster App and notify the attendant that you are a Premium Parking purchaser.

Step 2: Following verification, you will then receive a physical pass from the attendant and will be directed to proceed to LEVEL 5/PURPLE.

Step 3: Please present your physical pass to the attendant on LEVEL 5/PURPLE  and they will direct you to a Capital One Hall Reserved Premium Parking spot.

Step 4: After you park, please proceed to the North Elevator Bank on LEVEL 5/PURPLE for your expedited entry into the venue.

**Note any vehicles parked in Capital One Hall Reserved Premium Parking Spaces with out Premium Parking are subject to towing at the owners expense** 

Private event parking at Capital One Hall varies by event.  Please contact the event organizer directly for specific information regarding parking for your event. 

Drop-off will take place at the front of Capital One Hall at 7750 Capital One Tower Road, Tysons, VA 22012.

Pick-up will take place at the retail parking lot at the corner of Capital One Drive and Scotts Crossing Road. When exiting the theater, turn to the right and go to the end of the block, cross the street and turn right. The parking lot will be on your left.

Capital One Hall is steps away from the McLean Metro Station on the Silver Line.

To ensure the safety and health of our patrons, staff, and artists, the following is what to expect as security protocol* when entering Capital One Hall prior to your event. 

1. All bags will be checked. All bags must be no larger than 12”x16"x12”. Backpacks and oversized bags or purses will not be allowed
2. All metal objects (keys, cell phone, wallet, etc.) will be placed in a bin for review
3. Proceed through the magnetometer
4. Following the security check point, please present your ticket to be scanned. All attendees must have a ticket regardless of age.
5. **Important** Please review the list of prohibited items prior to attending performances at Capital One Hall.  Among other items, outside food, beverages and groceries are not permitted in the venue.  You will be asked to discard or return any external food or beverages to your vehicle at the entry point. 

*Security protocol is subject to change at any time and without notice.  We strive to provide a quick and orderly entry process, however, please be prepared for potential lines and outdoor elements as ensuring the safety of our performers, guests and staff is our top priority. 

• Oversized bags (maximum 12”x16"x12”), backpacks, or boxes
• Recording devices (video, audio or photographic)
• Cameras that are professional in nature/with detachable lens 
• Propane and propane powered vehicles, equipment and displays
• Fireworks or other incendiary devices
• Guns, knives, electronic shock devices, chains, clubs or other weapons that could be used to harm another individual or property
• Personal computers and iPads/tablets
• Sticks (including selfie-sticks) or poles
• Markers or stickers (any other adhesive items)
• Projectiles (including beach balls and Frisbees)
• Lit cigars, cigarettes, e-cigarettes, or the like
• Controlled substances of any kind unless pursuant to a doctor’s prescription (Name on prescription must match name on photo ID)
• Cans, bottles, coolers or other similar containers
• Helium or other lighter than air filled balloons
• Laser pens or other laser light-type pointing devices
• Signs, posters, or banners
• Skateboards, Skates (roller or in-line), or scooters
• Noise making devices (horns, whistles, etc.)
• Umbrellas (non-retractable)
• Outside food and drinks
• Additional items may be prohibited on a show by show basis

We are happy to check coats at the Capital One Hall Coat Check Window. Please stop by the the main lobby (following the security check point) to pick up a ticket from our attendent. 

This service is provided at $3.00 per coat.  

Doors open 60 minutes before showtime. Please allow plenty of time for traffic, parking, and entrance procedures. Latecomers will be seated at the discretion of the House Manager.

NOTE: Ticketmaster tickets will display the DOOR TIME for events at our veune. Please check event pages for timeline details.

Accessible seating can be bought through Ticketmaster.com and seat locations are listed below. When you hover over the seat it will bring up a little box with ADA and Companion icons. Also, after you purchase your seats, please send an email to boxoffice@capitalonehall.com with your seat location and we will ensure the appropriate seats are removed to accommodate a wheelchair.

• Left Orchestra: Row P Seats 1-3 and 7-9/Row X Seats 1-3, 7-9 and 13-15
• Right Orchestra: Row P Seats 2-4 and 8-10
• Left Balcony 1: Row EE Seats 1-3 and 7-9
• Left Balcony 2: Row AA Seats 1-3 and 7-9
• Right Balcony 2: Row AA Seats 2-4 and 8-10

Handicap parking is available in the Visitor and Associate Parking Garage (1680 Capital One Drive South, McLean, VA 22102).

Please email BoxOffice@Capitalonehall.com in order to make accomodations for patrons to be dropped off at the main entrance of the theater prior to parking in the General Parking Garage.

If you are attending a private event  at Capital One Hall and are in need of accessible parking, please connect your to the event organizer directly for specific instructions that pertain to your event. 

Please email info@capitalonehall.com with any sign language interpreter needs at least 10 days prior to show date.

​The free WaveCAST Receiver app allows you to stream a high-quality feed of the audio playing in Capital One Hall directly to your smartphone. 

How to Access:

1. Download the free WaveCAST app from your device's app store 
2. Once on-site, connect to the network "WaveCAST" and ask an usher for the network password
3. Open WaveCAST and select which venue feed (The Main Theater or The Vault) you would like delivered to your phone.
4. Adjust the volume of your phone to your liking and enjoy the show! 

Pro Tip: using headphones while utilizing the WaveCAST app can enhance your experience.

Available free of charge at coat check in the main lobby. Our venue provides Williams Sound PPA R38 units with 3.5mm stereo jack headphone connection and over-ear headphones. These devices do not offer Bluetooth connectivity. For more information on the device, visit https://williamsav.com/product/fm-r38.

If you will be bringing a service animal to the performance, please contact the Box Office at boxoffice@capitalonehall.com for ticketing assistance.

No outside food or beverages are allowed inside Capital One Hall. 

Capital One Hall patrons are permitted to consume food and beverages, that have been purchased on site, inside the theater for select shows.  We welcome you to enjoy your selections at your seats during the show. 

Click here for other dining options at Capital One Center.

Planning a private event?  We'd love to be your venue of choice! 

Please visit our Private Events Page to review and request information.

Attending a private event?  Please note parking for private events at Capital One Hall varies by event.  Please refer to the event organizer directly for specific instructions that pertain to your event. 

Please be advised, unless approved by the show presenter* all recording devices (video, audio or photographic) are prohibited.  This includes cameras that are professional in nature/with detachable lens.

Please send any marketing or public relations requests for content capture to Marketing@CapitalOneHall.com.

*Approvals are subject to change at any time and without notice.  Please inquire at the email above for clarification about the policies pertaining to any upcoming performance.

The Capital One Center is a smoke-free campus. No smoking will be allowed inside or around Capital One Hall.

The Watermark Hotel is a brand-new all-suite hotel located in Capital One Center adjacent to Capital One Hall, featuring 300 luxury residential suites, including lavish, upscale furnishings, abundant space in which to unwind, and a hospitality team dedicated to setting a new definition of luxury.  The Watermark Hotel indulges guests with a thoughtfully curated stay that delights and surprises even the most discerning traveler.  Thoughtfully designed to enhance your stay in Tysons, Virginia, the hotel offers convenient access to Capital One offices, Capital One Hall, the McLean Station along the Metro's Silver Line, and more.  Culinary experiences include locally-sourced breakfast at The Aviary, or craft cocktails paired with culinary delights in the Chef-driven dishes on offer at Wren.  The hotel is connected directly to The Perch, an urban rooftop green space perfect for enjoying art, relaxation, or time with friends or colleagues.

We'd love to talk with you about our current employment opportunities! Please visit our career page to learn more about and apply for open positions at Capital One Hall.

If you are interested in being a volunteer ambassador at Capital One Hall, learn more and sign up here.