Box Office Assistant Manager
Ticketmaster experience required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Supervise all full and/or part-time box office personnel.
- Train staff on ticketing system and other aspects of ticket operations.
- Assist in the supervision, training, and motivation of employees.
- Prepare payroll time records for box office personnel.
- Prepare work schedule for part-time employees.
- Assist in communications with promoter(s), Director of Finance and Director of Marketing to obtain updated event schedules and provide ticket sales information.
- Set-up ticketing and coordinate sales for events in the Main Hall and Vault
- Coordinate the house sale for all ticketed events while supervising tickets sellers.
- Directly responsible for vault funds, cash advances, promoter advances, and denominations needed for ticket sales.
- Coordinate ticketing and settlement in absence of the Box Office Manager.
- Work extended and/or irregular hours including nights, weekends, and holidays, as needed.
SKILLS REQUIRED
Position requires ability to:
- Recognize and solve related problems efficiently and rapidly while handling a large volume of tickets and cash.
- Operate computerized ticketing system (Ticketmaster: Archtics, TM1 and Host) and a personal computer using Windows and Microsoft Office software.
- Work in a fast-paced environment and handle heavy workload that can present stressful situations.
- Handle multiple tasks simultaneously.
- Follow oral and written instructions and communicate effectively with others in both oral and written form.
- Organize and prioritize work to meet deadlines.
- Work effectively under pressure and/or stringent schedule and produce accurate results.
- Work independently, exercising judgment and initiative.
- Maintain an effective working relationship with clients, employees, patrons, and others encountered in the course of employment.
- Remain flexible and adjust to situations as they occur.
EDUCATION AND/OR EXPERIENCE
Ticketmaster experience required.
High school diploma, G.E.D. or vocational training and a minimum of three (3) years experience in planning and supervising the sale of tickets for a variety of events in a large recreational, sports, entertainment, or other public assembly facility; or equivalent combinations of education and experience.
Free Employee Parking.